Sage 50 2018 Install Problem

I Called In And Received A Link To Install The Latest Version Of Sage 50 2018 Because I Was Unable To Install Via The Check For Updates Function. When I Downladed The Software And Ran The Link The Install Stopped In The Middle Of The Pervasive Install. The Setup Is Just Sitting There.the Database Service Manager Is In A Non Responsive State (According To The Task Manager). There Is A Tray Icon For Pervasive Preload. I Tried To Cancel Out Of The Setup And Nothing Happened It Just Stayed In The State I Described Above. I Have Called In And Am Waiting For A Return Call. I Do Not Know What To Do Next.

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