How can I access my database during “remote access to sage act error”?

I am having an issue when attempting to access my database remotely.

Error message “the database could not be accessed”

Alice D. Wilcoxon Asked on April 21, 2017 in Sage 100.
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    • 4 Answer(s)

    One more error is coming “Cannot find database supplemental files folders.” Please provide solution.

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    Alice D. Wilcoxon Answered on April 21, 2017.
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    Hi Alice,

    Check your network connection if you are accessing database on the network.

    And if you are accessing database, it would be not shared.

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    Accounts Experts Answered on April 21, 2017.
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    If the issue is not resolved then contact Sage support phone number +1-800-574-6305.

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    Accounts Experts Answered on April 21, 2017.
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    Thank You.

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    Alice D. Wilcoxon Answered on April 21, 2017.
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