Sage Transfer Reports To Excel

I need a lot of help, I cant transfer reports to Excel, and now I can’t get reports at all. When I go to reports I get kicked out of Sage 50 , is there and international number i can call.also you can use manoslu13@gmail.com to come in via the internet and save me, the other company’s name is use in Insurance & Agencies, I am located in St Lucia area code 758, That is in the Caribbean