What are the Reasons behind Sage 50 Unable to create or Restore a Backup?

Hi my sage restore isn’t loading to my PC. No other earlier backups are loading either. Any suggestions? Sage 50 2019

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1 Answer(s)
  • When Sage 50 refuses to let you carry the backup and restore it.
  •  The data has been sent to the server, and the Connection Manager on the workstation has been shut off.
  • Because backup files are produced in the SAJ folder, the not responding error is commonly caused by the SAJ folder being too large while generating a backup.
  • The backup fails owing to an anti-virus crash, which causes the programme to freeze up even further.
  • When backups are saved in the SAJ, each new backup overwrites the preceding one, leading the backup to expand exponentially in size.


Resolutions to Fix Sage 50 Unable to Create or Restore a Backup

Sage 50 Unable to Create or Restore a Backup Solutions

You may solve Sage 50 Unable to generate or restore a backup in a number of ways, including the ones mentioned below:


Solution No. 1: The file is saved to a USB flash drive directly.

  • To begin, launch Sage 50 on your PC.
  • Now, in Sage 50’s backup window, start the backup.
  • Next, move the backup folder from the USB flash drive to a folder on the desktop or the C: storage.
  • When you’ve decided on a new driver, hit the OK button.
  • Determine if the problem has been fixed or whether it still remains.


Solution #2: Due to a backup in the working folder, the file size is too large (.SAJ)

First and foremost, Sage 50 should be closed.

To open Windows Explorer, hold down the Windows key and then press the letter E on your keyboard.

Then go to the location of your data file.

Locate the.SAJ folder for the company files and double-click it to open its contents after the data file has been opened.

If the.SAJ folder contains backups, move the backup folder to a location other than the.SAJ folder.

Look in the basic and My SQL folders inside the.SAJ folder to see whether there are any backups.

Last but not least, try backing up your company file again.



Solution #3: You lack the required permissions to back up your data.

  • First, go to your computer’s desktop and find the Sage 50 Accounting icon.
  • Right-click the icon and select Run As Administrator.
  • Then, when creating a backup now, select restore from backup.
  • Simply follow the onscreen directions to complete the operation.
  • When the operation is complete, it checks to determine if your machine has a restricted version of Sage 50 installed.
  • Remove Sage 50 from your computer and reinstall it with administrator rights, ensuring sure that any antivirus software is turned off.


Solution IV: When trying to restore a backup created with the Winzip programme, it failed.

To begin, uninstall Winzip, which turned the backup into a cab file.

If the restoration fails with the same warning, the backup data may be incomplete.

I’m going to try a different backup.

If you need Winzip, you’ll need to reinstall QuickBooks after this step.


Solution V: You’re backing up on Windows 8, and the backup files are saved in the restricted programme files location.

  • To begin, open Sage 50 and start the backup procedure.
  • Once you’re in the Backup Window, change the backup location from C: Program files to C: Program files xxx. This can be a folder on the desktop or in the C: drive.
  • Change the backup location from C: Program files xxx to a folder on the C: disc, or backup after selecting the Ok button after the location is specified.
  • Finally, double-check that your problem has been fixed.

Sage 50, like other software products, might experience technical difficulties from time to time. Sage 50 is a program which allows you to Creating or restoring a backup is not possible.

We hope you now have sufficient information regarding the issue, and that the actions listed above will assist you in resolving Sage 50 Unable to Create or Restore a Backup. If you need assistance, call the Sage 50 hotline or chat with an expert.


 How to Resolve the Sage 50 Unable to Create Issue by Creating a Backup

Follow these procedures to generate a backup of your file in order to address the Sage 50 Unable to Create issue:

  • To begin, log in to the firm for which you wish to create a backup.
  •  For Sage 50 Premium or Quantum, make sure you’re in single-user mode under administrator.
  • Now go to File, and then to Backup.
  • Go to the toolbar at the top of your Home screen to find the Backup icon.
  • Now specify the name of the file you wish to save in the Sage 50 Accounting Backup box.
  • After that, choose a backup storage location.
  • The file’s location in the directory.
  • The software should not be utilized since it backs up the files in the SAJ folder.
  •  The default for future backups is taken from the path of the most recent backup file.
  •  Only replace an existing backup if you’re positive it’s what you want.
  •   Finally, choose OK to begin the backup.

How Do I Restore a Backup to Fix Sage 50’s Restore a Backup Problem?

Follow the procedures below to restore a backup to resolve the Sage 50 Restore backup issue:


  •  First After running Sage 50, go to File, then Restore.
  •  Now choose Browse and go to the location of your backup file (.PTB file).
  •  Continue to the following step once you’ve completed the previous one.
  • Then, from the drop-down option, choose Open.
  •  Select the restoration technique you wish to employ after you’ve opened the programme:
  • The company’s current data should be replaced.
  • A Brand-New Company (No existing data will be overwritten.)
  • Then, on the next screen, hit the Next button.
  • Select the appropriate restoration options:
  •   Forms that may be customised.
  • Business-related information.
  • Internet transactions are a type of transaction that takes place through the internet.
  •  Intelligence gathering reports.


When you’ve completed selecting the restorations, click Next. Click Finish after you’ve double-checked your restoration options. Once the restoration is complete, the company file will reopen.

We hope this article has provided you with enough knowledge to build or restore a backup in Sage 50 accounting software. If you want any support, call the Sage 50 helpline or chat with an expert. 

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Alicia J. Snively Answered on April 28, 2022.
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